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Loan Servicing Manager

Position Summary:  The Loan Servicing Manager provides leadership and oversight to mortgage and retail loan servicing.  This includes management of process development and implementation, multiple loan portfolios, operational aspects of product development related to servicing, administration of various systems and technology, reporting and other responsibilities.     


Essential Functions:

  • Responsible for the management and administration of the Mortgage and Retail Servicing Department to meet operational policies, procedures, objectives and initiatives.   
  • Meet service delivery requirements, department goals and expectations. 
  • Provide leadership, advice, guidance and motivation with direct reports, as well as coordinate interactions between other functional units.
  • Responsible for all Servicing procedures, guidelines, and reporting in addition to leadership influence of the policies and programs for production areas that are dependent on the Loan Servicing Department. 
  • Responsible for the productivity, budgetary preparation and performance, and risk management of mortgage and retail servicing. 
  • Maintain and demonstrate extensive knowledge and expertise with all loan products and services handled by the department.    
  • Collaborate with Senior Vice President Retail Loan Division Manager, Vice President Loan Operations Manager and other leaders on servicing issues.  Work closely with management team to develop and implement products, workflows and delivery strategies. 
  • Serve as primary contact for mortgage and retail servicing projects and technology used throughout all retail loan processes.  Work closely with Loan Operations, System Support and Information Technology Departments to utilize internal systems and applications effectively.   
  • Manage departments’ third party relations, renewals and contracts. 
  • Ensure subordinates are trained and comply with bank policy, laws and regulations applicable to their roles. Monitor subordinates’ adherence to internal controls and take action to address employee performance issues.
  • Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
  • Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
  • Regular and reliable attendance is an essential function of this position. 
  • Perform other job related duties or special projects as assigned. 

Preferred Talents:

  • Proven strong leadership and effective direction of a department.
  • Effective communicator- written and verbal
  • Strong decision making skills
  • Highly accurate and detailed
  • Strong organizational and analytical skills
  • Independent with good judgment
  • Time efficient and deadline driven


  • Minimum of five years mortgage loan servicing experience preferred. 
  • Minimum of three years supervisory experience.
  • Proficient in Microsoft Office products and in working with other bank software.
  • Valid Nebraska Driver’s license.

Working Environment:

  • Sedentary work – may occasionally involve lifting or carrying up to 10 pounds.
  • Indoor work – not exposed to outdoor elements or hazards.
  • Some travel required.  


 Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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